As we cope with this, and you are inquiring about our operations we have started this FAQ which will be updated as needed:
Frequently Asked Questions during this unprecedented health challenge-
Are your operations continuing uninterrupted? Can customers still place orders online? Yes, we are still accepting and still shipping orders daily six days a week as always, We just ask for your patience as orders may take a few additional days to process and ship. We are shipping orders out in the order they are received.
What about staffing? At present, we have split our fantastic employees into separate areas to increase spacing in our warehouses, as we believe this is the best way to minimize risks and it is what has been suggested by the CDC. By separating in to smaller teams we can make sure there is suitable space between our order team members and they can work in a more suitable environment to distance themselves as they pack and prepare orders.
What measures are you taking to reduce and mitigate the risks of COVID-19? . We have implemented additional sanitizing and disinfecting protocols in our facilities. To better protect our staff, we have equipped them with sanitizing agents and cleansers, along with good information about the methods needed to conduct the cleaning. Also, all of our employees, even before this health crisis of COVID-19, have always practiced good hygiene and have worn personal protective equipment including gloves so that we do not touch the product we sell to our customers. We do what is necessary to keep the products we sell pure and un-compromised in any way,
Will there be any disruptions to processing and shipping orders in the future? At the the moment we are continuing to operate normally, except that we are following directives and guidelines from our local and state government, and the recommendations of the US government, and the agencies overseeing the COVID-19 response, like the CDC. We are following the standards they are communicating in regards to guarding the health and safety of employees, and sanitation. Our business operations are contingent on the laws and regulations of our local , state and federal government allowing businesses to continue to stay open. We also depend on the continued operations of carriers like USPS, Fedex, and UPS. Again, we are at the mercy of our governing authorities and the ability to get shipments out via carriers.
- When I am placing my order, is there anything else I need to think about? Yes, you must make sure that the address you are shipping to is accurate and that there will be someone there to accept the order. If your community or your state has a lock down and "quarantine in place" and you do not update the address and there is no one to accept the order, it will be shipped back to us and you'll need to pay for shipping again.
What will happen to my prepaid orders in the event of a mandatory shutdown? Your continued patience, trust, and confidence in us would be valued in such a situation. Upon reopening, we would like to assure that orders will be shipped, and that any customer wishing to cancel their order will receive a full refund. We have been in business for over two years and have a stellar reputation and will always strive to meet customer expectations.
We are diligently monitoring official channels and guidelines that are being updated and we believe we are taking the right steps at the right time, and will do our best to keep you updated.
You will never know how much we appreciate your business,and the support of our small business. Your orders provide jobs here, and in our community.
We sincerely appreciate your patience and understanding during this unprecedented crisis. I would like to once again underscore our commitment to act proactively, responsibly, and with integrity to ensure we will do whatever we can to meet your expectations, and continue to serve the needs of our customers. We are also committed to the health and safety of our staff and our local community. We wish only the very best for you, your family and your community and our neighbors far and wide as we all try to figure out how to navigate these turbulent times.