Shipping/FAQs

Frequently Asked Questions

    Shipping

    It takes 48 hours for your order to process.
    Once your order is process it can spend 2-5 business days in transit domestically or 2-14 days internationally depending on which service you chose.
    Please contact the carrier directly using your tracking number for tracking, 

     

     

    If your item is sold out back orders ship between 6-7 business days. Once your order ships you will receive an automatic confirmation email with your tracking number.  Once your item ships we have no control over how long the carrier takes to get it to you. Please contact them and hold them responsible for package delays.
     We are not responsible for your countries customs handling or tax charges. They are completely separate and we cannot determine what those charges will be if any.
     

    Lost/Stolen/Damaged items

    Contact us at info@organigrowhairco.com

     

    Product

    When Do These Products Expire?
    The oil based products should be used within a year of purchase.
    Please keep all products in a cool environment. The water based products should be used within 8-12 weeks of purchase or refrigerated and used within 6 months. . We do not use toxic preservatives or carcinogens in our products.

    What is my hair porosity?

    Please click on the START HERE tab to determine your hair porosity.
    Hair porosity is not determined by hair color, ethnicity or age. It is important you take the test.

    Returns/Exchanges

    Due to the nature of our products we do not allow returns. Each order is hand crafted to order so make sure you are purchasing the correct item and the item for your hair porosity. Orders cannot be canceled after 24 hours of purchase.  If your items have not shipped they can be exchanged for an item of the same value within 48 hours of your purchase.  After that your order is final. Once your item is shipped do not refuse. If an item is a refused we will charge a $20.00 restocking fee plus the cost of shipping.

    Sales/Holiday Sales/Shipping

    Coupon codes cannot be applied after an order is placed. Orders placed during holiday sales cannot be cancelled to reapply a coupon code. Shipping during sales and especially holiday sales may be delayed 2-3 business days.  

     

     

    Auto Subscriptions

    How it works

     

    • Customers must fulfill a minimum of 1 order before canceling their Subscription.
    • You can choose to prepay your order meaning your subscription will end once all orders are fulfilled
    • If you choose Ongoing subscription it will bill you until you decide you want it to stop.
    • To cancel an ongoing subscription you will need to contact us at  72 hours before your due date and we will cancel it for you.
    • You will be billed on the day of shipment.
    • To change your preferred billing method please contact us 72 hours before bill is due to make changes.
    • Once your auto delivery order has shipped you will receive a shipping confirmation email that includes your tracking information on your package.

    Contact us at 

    info@organigrowhairco.com

     

    You’ll benefit from:

    • Shipping schedule: Select from a variety of shipping frequencies available by: 1-3 Months
    • Convenience: No need to remember to place an order. Auto-Delivery Service reserves your items and ensures they are in-stock when you need them.