Frequently Asked Questions


    It takes 48 hours for your order to process.
    Once your order is process it can spend 2-5 business days in transit domestically or 2-14 days internationally depending on which service you choose.
    Please contact the carrier directly using your tracking number for tracking. 
    If your item is sold out back orders ship between 6-7 business days. Once your order ships you will receive an automatic confirmation email with your tracking number.  Once your item ships we have no control over how long the carrier takes to get it to you. Please contact them and hold them responsible for package delays.
     We are not responsible for your countries customs handling or tax charges. They are completely separate and we cannot determine what those charges will be if any.

    Lost/Stolen/Damaged items

    We're here to help! All of our shipments include Delivery Confirmation on every order to guarantee delivery. If the tracking information confirms that your order has been delivered to your address but you have not received your order, please contact couriers for further assistance. We can not be held accountable for packages when the tracking information states the package has been delivered to your order address. 

    We can't guarantee the performance of the shipping carriers,  but we will do our part to make sure you get your order delivered on time and without any damage. At times, there are unforeseeable acts of nature and others issues that may arise, and the shipping carrier may not be able to perform their duties to get the delivery  on time. In the rare event that this happens, Organi Grow Hair Co. , cannot be held liable for lost, stolen, damaged packages. We will do everything we can do assist with the delivery of your products. However, we cannot be held accountable for the shipping carriers actions and cannot issue refunds for shipping charges for delayed packages.

    Delivery confirmation is provided on all orders with in the U.S. Delivery Confirmation includes notification of a sent package and are successfully delivered package. Real-time tracking is with delivery confirmation.

    Organi Grow Hair Co. , is not responsible for late or lost packages in the mail. This is a carrier's matter. Once we have shipped the items with a tracking number and it has been marked as delivered by the carrier, we do not provide refunds. Please file a claim with the carrier by visiting their respective websites. 99% of all orders are delivered on time and are not lost.



    When Do These Products Expire?
    The oil based products should be used within a year of purchase.
    Please keep all products in a cool environment. The water based products should be used within 8-12 weeks of purchase or refrigerated and used within 6 months. . We do not use toxic preservatives or carcinogens in our products.

    What is my hair porosity?

    Please click on the START HERE tab to determine your hair porosity.
    Hair porosity is not determined by hair color, ethnicity or age. It is important you take the test.


    We DO NOT offer refunds
    Due to the nature of our products we DO NOT allow returns. Each order is hand crafted to order so make sure you are purchasing the correct item and the item for your hair porosity. Orders cannot be canceled after 24 hours of purchase.  If your items have not shipped they can be exchanged for an item of the same value within 48 hours of your purchase.  After that your order is final. Once your item is shipped do not refuse. If an item is a refused we will charge a $20.00 restocking fee plus the cost of shipping.



    Coupon codes cannot be applied after an order is placed. Orders placed during holiday sales cannot be cancelled to reapply a coupon code. Shipping during sales and especially holiday sales may be delayed 2-3 business days.  



    Auto Subscriptions

    How it works


    • Customers must fulfill a minimum of 1 order before canceling their Subscription.
    • You can choose to prepay your order meaning your subscription will end once all orders are fulfilled
    • If you choose Ongoing subscription it will bill you until you decide you want it to stop.
    • To cancel an ongoing subscription you will need to contact us at  72 hours before your due date and we will cancel it for you.
    • You will be billed on the day of shipment.
    • To change your preferred billing method please contact us 72 hours before bill is due to make changes.
    • Once your auto delivery order has shipped you will receive a shipping confirmation email that includes your tracking information on your package.

    Contact us at


    You’ll benefit from:

    • Shipping schedule: Select from a variety of shipping frequencies available by: 1-3 Months
    • Convenience: No need to remember to place an order. Auto-Delivery Service reserves your items and ensures they are in-stock when you need them.