Shipping/FAQs

Frequently Asked Questions
 

Shipping

We ship domestically via the United States Postal Service Priority Mail or Priority Mail Express 
and Worldwide Via DHL Express
If your item is in stock they ship between 4-5 business days.
If your item is sold out back orders ship between 6-7 business days. Once your order ships you will receive an automatic confirmation email with your tracking number.  Once your item ships we have no control over how long the carrier takes to get it to you. Please contact them and hold them responsible for package delays.
We ship Worldwide. Once your item ships via DHL Express it takes from 2-3 Business Days. We are not responsible for your countries customs handling or tax charges. They are completely separate and we cannot determine what those charges will be if any.
 

Lost/Stolen/Damaged items

Any item lost/stolen/damaged while in transit is covered if you used priority shipping/dhl express shipping. Use your tracking number to file a claim at USPS.com or by phone with the United States Postal Service, or at DHL.com If your package was not shipped via priority mail and was damaged it is not insured, therefore neither OrganiGrowHairCo nor USPS is responsible for lost or damaged packages.

 

Product

When Do These Products Expire?
The oil based products should be used within a year of purchase.
Please keep all products in a cool environment. The water based products should be used within 8-12 weeks of purchase. The products 
are Organic and natural, if you are not going to use them immediately
please refrigerate. We do not use toxic preservatives or carcinogens in our products.

What is my hair porosity?

Please click on the hair porosity tab to determine your hair porosity.
Hair porosity is not determined by hair color, ethnicity or age. It is important you take the test.

How long will product last me?

If used as directed each product will last you at the very least 4 weeks.
Scalp Beverage 4-8 weeks
Re-Do Prepoo 4-8 weeks
Beard Beverage 4-8 weeks
Brow Chica Wow Wow 6-12 months
Hair Dew 3-4 weeks
Growpoo 4 weeks (Keep refrigerated)
Growtein 4 weeks (Keep refrigerated)
Conditioning Curling Custard 6-12 weeks (Keep refrigerated)
Mega Mangrow Moisture Milk 6-12 weeks (Keep refrigerated)

Custom orders

If you have any allergies or are interested in removing or adding an ingredient please email customer service at info@organigrowhairco.com

Returns/Exchanges

Due to the nature of our products we do not allow returns. Each order is hand crafted to order so make sure you are purchasing the correct item and the item for your hair porosity. Orders cannot be canceled after 24 hours of purchase.  If your items have not shipped they can be exchanged for an item of the same value within 48 hours of your purchase.  After that your order is final. Once your item is shipped do not refuse. If an item is a refused we will charge a $20.00 restocking fee plus the cost of shipping.

Sales/Holiday Sales/Shipping

Coupon codes cannot be applied after an order is placed. Orders placed during holiday sales cannot be cancelled to reapply a coupon code. Shipping during sales and especially holiday sales may be delayed 1-2 business days.